Oven Cleaning Balham Service Terms and Conditions
These Terms and Conditions govern the provision of oven cleaning and related services by Oven Cleaning Balham to its customers. By booking or using any service, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation requesting and paying for the services.
Company, we, us or our means Oven Cleaning Balham, the provider of the services.
Services means any oven cleaning or related cleaning services supplied by the Company to the Customer, including but not limited to cleaning of ovens, hobs, extractors, ranges and associated appliances.
Premises means the property or location where the services are to be carried out.
Technician means any employee, subcontractor or representative engaged by the Company to deliver the services.
2. Scope of Services
The Company provides professional oven and appliance cleaning services within its designated service areas, including Balham and nearby locations. The specific services provided will be as described at the time of booking and confirmed in the booking confirmation.
The Company reserves the right to decline any booking request where access, safety, or the condition of the appliance or premises makes it unsuitable or unsafe to provide the services.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s approved booking channels. By submitting a booking request, the Customer confirms that all information provided is accurate and complete.
3.2 A booking is only confirmed when the Company has accepted the request and issued a booking confirmation. The Company may refuse a booking at its discretion, for reasons including but not limited to lack of availability, safety concerns, or unreasonable service requests.
3.3 The Customer is responsible for ensuring that the date, time, service type, and address on the booking confirmation are correct. Any errors must be notified to the Company as soon as possible.
3.4 The Customer must ensure that an adult with authority to give instructions is present at the premises for the duration of the appointment. Where this is not possible, the Customer must provide clear instructions in advance regarding access, parking, and any specific requirements.
4. Access, Parking and Utilities
4.1 The Customer must provide safe and reasonable access to the premises and the appliances to be cleaned. The work area must be free of excessive clutter and hazards.
4.2 The Customer is responsible for arranging suitable parking for the technician’s vehicle as close to the premises as reasonably possible. Any parking fees, permits or congestion charges incurred will be added to the final invoice unless otherwise agreed in writing.
4.3 The Customer must ensure that there is running water, electricity and adequate lighting available at the premises throughout the appointment. If the technician cannot complete the services due to lack of utilities or unsafe conditions, the visit may be treated as a late cancellation and a fee may be charged.
5. Condition of Appliances
5.1 The Customer must inform the Company of any known faults, defects or damage to the appliances prior to the appointment, including issues with doors, seals, glass, thermostats, self-cleaning linings, electric or gas connections.
5.2 The Company will make reasonable efforts to clean the appliances to a professional standard. However, some staining, discolouration, corrosion, burned-on deposits or age-related wear may be permanent and cannot be removed through cleaning. The Company does not guarantee that every mark will be eliminated.
5.3 If an appliance is found to be in poor structural condition, excessively greasy, infested, or otherwise unsafe to work on, the technician may refuse to proceed or may limit the scope of the services. In such cases, a call-out or partial fee may still be payable.
6. Pricing and Payments
6.1 The price for the services will normally be quoted to the Customer before booking, based on the information provided. The Company reserves the right to adjust the price if the information supplied by the Customer is incomplete or inaccurate, or if the actual condition or type of appliance is significantly different from that described.
6.2 All prices are stated in pounds sterling and may be subject to applicable taxes where required by law. Any additional charges, such as parking fees or congestion charges, will be added to the final amount due.
6.3 Payment is due on completion of the services unless otherwise agreed in writing. The Company may require a deposit or full prepayment as a condition of accepting a booking, particularly during busy periods or for larger jobs.
6.4 The Company accepts the payment methods stated in its current price list or promotional materials. The Customer is responsible for ensuring that sufficient funds are available at the time of payment.
6.5 In the event of late or non-payment, the Company reserves the right to charge reasonable administrative costs and interest in accordance with applicable law, and to withhold or cancel any future bookings until outstanding sums are settled.
7. Cancellations, Rescheduling and No-Show Policy
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The minimum notice period for standard appointments is 24 hours before the agreed arrival time, unless otherwise specified at the time of booking.
7.2 If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.
7.3 If the Customer is not present at the premises at the agreed time and has not arranged alternative access, or if the technician is unable to start the work due to access, parking, or safety issues beyond the Company’s control, the visit may be treated as a no-show. In such cases, a call-out or full service fee may be charged.
7.4 The Company will use reasonable efforts to attend appointments on time, but arrival times are estimates only and may be affected by traffic, weather or other circumstances beyond the Company’s control. Where a significant delay is anticipated, the Company will attempt to inform the Customer and agree a revised time or alternative date. The Company is not liable for any loss arising from reasonable delays.
7.5 The Company reserves the right to cancel or reschedule a booking at any time due to technician illness, equipment failure, safety concerns, or other circumstances where it is not reasonably possible to provide the services. In such cases, any deposit or prepayment for the cancelled appointment will be refunded or applied to a rearranged booking, at the Customer’s choice.
8. Customer Obligations
8.1 The Customer agrees to provide accurate information about the premises, parking conditions and appliances, and to update the Company if circumstances change before the appointment.
8.2 The Customer must remove personal items, food, cookware and loose accessories from the immediate work area in and around the oven or appliances, unless otherwise agreed with the technician.
8.3 Children and pets must be kept away from the work area and chemicals at all times during the service, for their safety and that of the technician.
8.4 The Customer must not interfere with, or instruct the technician to undertake, any work that is unsafe or outside the agreed scope of services.
9. Use of Products and Waste Regulations
9.1 The Company uses professional cleaning products and equipment appropriate for oven and appliance cleaning. The Company will take reasonable care to ensure that all products are used in accordance with manufacturer instructions and relevant safety guidance.
9.2 The Customer must inform the Company in advance of any known sensitivities, allergies or special requirements relating to cleaning products or waste handling at the premises.
9.3 During the cleaning process, residues such as grease, carbon deposits and food waste may be removed from the appliances. The technician will collect this waste and dispose of it in accordance with applicable waste regulations and local requirements.
9.4 Where appropriate, small quantities of non-hazardous waste may be disposed of through the Customer’s normal household waste facilities, provided this is compliant with local regulations. If larger volumes or specialist waste arise, the Company will follow lawful disposal routes and may charge a reasonable fee to cover associated costs.
9.5 The Company will not be responsible for pre-existing contamination, infestation or hazardous materials present at the premises. If such issues are identified, the technician may suspend the service and advise the Customer to seek specialist treatment or removal.
10. Liability and Limitations
10.1 The Company will exercise reasonable skill and care in providing the services. If the Customer believes the services have not been carried out with reasonable skill and care, they must notify the Company within 48 hours of the appointment, providing details and, where possible, photographs.
10.2 Where a valid complaint is received, the Company’s liability will, at its option, be limited to either re-performing the services, offering a partial refund, or providing an appropriate price reduction. Any remedy will take into account the condition and age of the appliance, and normal wear and tear.
10.3 The Company is not liable for:
a. Pre-existing damage, defects, faults or deterioration in appliances, surfaces or fittings.
b. Damage arising from faulty installation, poor maintenance or manufacturer defects.
c. Normal wear and tear, including fading, discolouration or minor scratching that may become more visible after cleaning.
d. Indirect or consequential loss, loss of profit, loss of business, or loss of use of the premises, to the fullest extent permitted by law.
10.4 The Customer is responsible for ensuring that appliances are switched off and cooled to a safe temperature before cleaning, unless otherwise directed by the technician. The Company is not liable for damage arising from failure to observe this requirement.
10.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded or limited.
11. Guarantees and Aftercare
11.1 The Company aims to deliver a high standard of cleaning. The appearance of the appliance after cleaning will depend on its original condition, age and materials. No specific outcome, such as restoration to showroom condition, is guaranteed.
11.2 After the service, the Customer should follow any aftercare advice provided by the technician, including recommended times before using the appliance and guidance on ventilation.
11.3 If the Customer notices any issues directly linked to the service, they must contact the Company as soon as reasonably possible and within 48 hours so that an assessment can be made.
12. Force Majeure
The Company shall not be in breach of these Terms and Conditions or liable for delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, utility failures, road closures or public health emergencies.
13. Privacy and Data Protection
The Company collects and uses personal data from Customers in order to process bookings, manage appointments and handle payments. The Company will handle such data in accordance with applicable data protection laws and its current privacy practices.
The Customer is responsible for ensuring that any personal information provided is accurate and up to date.
14. Amendments to Terms
The Company may amend these Terms and Conditions from time to time to reflect changes in the law, industry standards, or its business operations. The version in force at the time of booking will apply to that particular service appointment. Updated terms may be made available on request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written booking confirmation or agreed quotation, constitute the entire agreement between the Company and the Customer relating to the services, and supersede any prior written or oral statements, understandings or agreements.
By proceeding with a booking or allowing the services to be carried out, the Customer confirms that they have read, understood and accepted these Terms and Conditions.
